Best Western Plus Chesapeake Bay-Norfolk | Hotel in Norfolk

8.2 (1005 Reviews) |  1 Bathroom
Cottage Line Hotel | Best Western Plus Chesapeake Bay-Norfolk

Hotel in Cottage Line, Norfolk

Along with a fitness center, this smoke-free hotel has a 24-hour business center and coffee/tea in a common area. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a seasonal outdoor pool, dry cleaning, and laundry facilities.
Housekeeping is available on request.
Best Western Plus Chesapeake Bay-Norfolk offers 85 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. 55-inch flat-screen televisions come with premium cable channels and Netflix. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with deep soaking bathtubs and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.


Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Towels
  • Deep soaking bathtub
  • Toilet paper
  • Bathtub or shower
  • Free toiletries
  • Hydromassage showerhead
  • Hair dryer
  • Private bathroom
  • Soap
  • Shampoo
Bedroom
  • Heating (climate-controlled)
  • Bed sheets
  • Air conditioning (climate-controlled)
  • Desk chair
  • Phone
  • Water-efficient toilets only
  • Access via exterior corridors
  • Safe
  • Water-efficient showers only
  • Desk
  • Laptop-friendly workspace
  • Iron/ironing board
  • Free local calls
Breakfast
  • Coffee/tea in common area(s)
  • Free full breakfast available daily 6 AM–10 AM
  • Coffee/tea maker
  • Microwave
  • Refrigerator
Parking
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
Accessibility
  • Elevator
  • Wheelchair-accessible path of travel
  • Elevator door width (inches): 36
  • Lever door handles
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Braille signage
  • Assistive listening devices available
Activities
  • Zoo
  • Health/beauty spa
  • Seasonal outdoor pool
  • Fitness center
  • Fishing
Entertainment
  • Netflix
  • Streaming services
  • Cable channels
  • 55-inch flat-screen TV
  • Premium channels
  • Hulu
General
  • Computer station
  • 24-hour business center
  • Gift shop/newsstand
  • ATM/banking services
  • Front-desk safe
  • Elevator
  • English
  • At least 80% lighting from LEDs
  • Smoke-free property
  • TV in lobby
Guest Services
  • Fence around the pool
  • Seasonal outdoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Housekeeping (on request)
  • Dry cleaning service
  • Laundry facilities
  • 24-hour front desk
Internet
  • Available in some public areas: Free WiFi and wired Internet
  • Available in all rooms: Free WiFi and wired Internet
Outdoors
  • Beachfront location
  • Outdoor furniture

Policies

Check-in
Check-in start time: 4 pm; check-in end time: 6 am minimum check-in age: 21
Check-out
Check-out before 11 am contactless check-out available express check-out available
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Pet fee: usd 30 per pet, per night (maximum usd 100 per stay) service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total (up to 80 lbs per pet) an off-leash area is available pets allowed for an extra charge of usd 30 per pet, per night (maximum usd 100 per stay) service animals are welcome, and are exempt from fees specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges guests must contact this property in advance to reserve cribs/infant beds minimum spring break check-in age is 21 years old safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and outdoor lighting special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards and debit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of we care clean (best western) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Patricia
Jul 17, 2026 06:10:39 AM
Review Score:   4
Summary: Cleanliness of the room left a lot to be desired. Surface appears clean, corners were full of cobwebs, carpet was torn in some areas. Called for xtra towels in the AM, not delivered until the evening while we were out. When leaving at checkout the knock on the door was to deliver the towels called for the day before; odd. Bathroom was partially remodeled with very poor housekeeping to upkeep, grime was noticeable in shower, water pressure for shower was poor due to not being able to pull up the diverter valve, the shower faucet inside was moldy & dirt on floor corners were gross and the curtain pole is moldy also. Hotel Doors were hard to open. Had to tiptoe to reach the microwave- dangerous with hot food/drink. Pool was closed due to inability of managing the chemicals which no signs were posted to not swim, and we weren’t asked to exit until in it for some time with 3 other cpls in the pool; the worker rudely told us to get out as if we knew why. We did apologize stating we did not know, she then changed her tone to add she just heard herself. A number of staff could use a class on professionalism, a lot bickering among themselves in front of guests. The $$$ to stay was extremely overpriced for the cleanliness and care of the property. For $270 a night we expected more. Positive: Easy check in/out Bed was very comfortable View was nice past the green pools. Breakfast was plentiful just heavily processed Suggestions: better housekeeping, add coffee pot in the room
See All Reviews

Room Arrangement

Room Info Facilities
Standard Room, 1 King Bed, Balcony, Oceanfront (Larger Room;with Sofabed)
Room Size: m2
1 King Bed
Standard Room, 1 King Bed, Balcony, Oceanfront (Larger Room;with Sofabed)

General

Kitchen, Number of bedrooms - 1, Pets not allowed, Balcony, Bed count minimum 1, Bed count maximum 1
Standard Room, 1 Queen Bed, Accessible, Oceanfront (Walk-in Shower;with Sofabed)
Room Size: m2
1 Queen Bed
Standard Room, 1 Queen Bed, Accessible, Oceanfront (Walk-in Shower;with Sofabed)

General

Number of bedrooms - 1, Pets not allowed, Bed count minimum 1, Bed count maximum 1
Standard Room, 2 Queen Beds, Balcony, Oceanfront
Room Size: m2
2 Queen Beds
Standard Room, 2 Queen Beds, Balcony, Oceanfront

General

Number of bedrooms - 1, Pets not allowed, Bed count minimum 2, Bed count maximum 2
Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Pet Friendly, Full Kitchen)
Room Size: m2
2 Queen Beds
Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Pet Friendly, Full Kitchen)

General

Pet-friendly room, Kitchen, Number of bedrooms - 1, Stovetop, Bed count minimum 2, Bed count maximum 2
Suite, 1 King Bed, Non Smoking (with Sofabed)
Room Size: m2
1 King Bed
Suite, 1 King Bed, Non Smoking (with Sofabed)

General

Number of bedrooms - 1, Pets not allowed, Separate bedroom, Bed count minimum 1, Bed count maximum 1
Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)
Room Size: m2
2 Queen Beds
Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

General

Kitchen, Number of bedrooms - 1, Stovetop, Pets not allowed, Bed count minimum 2, Bed count maximum 2
Suite, 2 Queen Beds, Non Smoking, Kitchen (Pet Friendly;with Sofabed)
Room Size: m2
2 Queen Beds
Suite, 2 Queen Beds, Non Smoking, Kitchen (Pet Friendly;with Sofabed)

General

Pet-friendly room, Kitchen, Number of bedrooms - 1, Stovetop, Bed count minimum 2, Bed count maximum 2
Standard Room, 1 Queen Bed, Accessible, Oceanfront (Walk-in Shower;Pet Friendly)
Room Size: m2
1 Queen Bed
Standard Room, 1 Queen Bed, Accessible, Oceanfront (Walk-in Shower;Pet Friendly)

General

Pet-friendly room, Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1
Suite, 2 Queen Beds, Non Smoking, Kitchen (with Sofabed)
Room Size: m2
2 Queen Beds
Suite, 2 Queen Beds, Non Smoking, Kitchen (with Sofabed)

General

Kitchen, Number of bedrooms - 1, Stovetop, Pets not allowed, Separate bedroom, Bed count minimum 2, Bed count maximum 2
Standard Apartment, Multiple Beds, Non Smoking, Kitchen (with Sofabed)
Room Size: m2
2 King Beds
Standard Apartment, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

General

Kitchen, Number of bedrooms - 1, Stovetop, Pets not allowed, Bed count minimum 2, Bed count maximum 2
Standard Room, 2 Queen Beds, Balcony, Oceanfront (Pet Friendly)
Room Size: m2
2 Queen Beds
Standard Room, 2 Queen Beds, Balcony, Oceanfront (Pet Friendly)

General

Pet-friendly room, Number of bedrooms - 1, Bed count minimum 2, Bed count maximum 2
Suite, 1 King Bed, Non Smoking (Pet Friendly;with Sofabed)
Room Size: m2
1 King Bed
Suite, 1 King Bed, Non Smoking (Pet Friendly;with Sofabed)

General

Pet-friendly room, Number of bedrooms - 1, Separate bedroom, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at property?

Check-in time for Cottage Line hotel starts counting from 4:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the property have a swimming pool?

Yes, this Cottage Line hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Cottage Line hotel starts from $158 per night with includes Wellness Facilities, Air Conditioner, Guest Services, Internet, Breakfast, Parking, Pool, Wheelchair Accessible, Bedding/Linens, Toiletries, Entertainment, Child Friendly, Balcony/Terrace, Accessibility, Business Services, Kitchen, Laundry, Security/Safety with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Cottage Line hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Cottage Line hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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