Skip to main content

W Toronto | Hotel in Toronto

| 8.4 (183 Reviews) |   Pet Friendly  8 Bathrooms  42 Guests
Yorkville Hotel | W Toronto

Hotel in Yorkville, Toronto

Prime Location

W Toronto is located in Toronto city center, offering easy access to attractions such as the ice-skating rink and boating. Billy Bishop Toronto City Airport is 3.7 mi away.

Exceptional Facilities

Guests enjoy a restaurant, bar, fitness center, and a 24-hour front desk. Additional amenities include a minimarket, coffee shop, outdoor seating area, and electric vehicle charging station.

Comfortable Accommodations

Rooms feature air-conditioning, bathrobes, streaming services, and city views. Amenities include a mini-bar, work desk, and private bathroom.

Dining Experience

The modern, romantic restaurant serves Japanese and international cuisines for lunch, dinner, high tea, and cocktails. Breakfast options include continental, American, vegetarian, and vegan.

W Toronto is located in Toronto.

This 15 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Breakfast, Designated Smoking Area, Business Services, and several others. This is a 4 star rated property and has over 183 reviews with the average score of 8.4 . Coming to Toronto and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 15 Bedrooms Hotel if you want to learn more about this place in Toronto. These details are authentic, as they are provided by our partner, booking.com.

This W Toronto in Toronto is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “W Toronto”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Show more

Amenities

Air Conditioner
Parking
Pet Friendly
Designated Smoking Area
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
EV Charge Station
Business Services
Sports/Activities
Wellness Facilities
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Heating
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Fruit
  • Breakfast in the room
  • Coffee house on site
  • Bar
  • Special diet meals (on request)
  • Wine/Champagne
Parking
  • Accessible parking
  • Private Parking
  • Parking on site
  • Parking
  • Parking garage
  • Electric vehicle charging station
Accessibility
  • Visual aids (tactile signs)
  • Lowered sink
  • Wheelchair accessible
  • Toilet with grab rails
  • Visual aids (Braille)
Activities
  • Fitness center
  • Nightclub/DJ
  • Fitness
  • Happy hour
  • Bike tours
  • Temporary art galleries
  • Evening entertainment
  • Cycling
  • Live music/Performance
General
  • Convenience store on site
  • Safe
  • Facilities for disabled guests
  • Designated smoking area
  • Non-smoking rooms
  • Hypoallergenic room available
  • Air conditioning
  • Pet friendly
  • Smoke-free property
  • Heating
  • Paid Wifi
  • Elevator
  • Soundproof rooms
Guest Services
  • Daily housekeeping
  • Meeting/Banquet facilities
  • ATM on site
  • Car rental
  • Pet basket
  • Express check-in/out
  • Suit press
  • Hair/Beauty salon
  • Room service
  • Currency exchange
  • Fax/Photocopying
  • Pet bowls
  • Ironing service
  • Valet parking
  • Dry cleaning
  • Laundry
  • 24-hour front desk
  • Babysitting/Child services
  • Baggage storage
  • Concierge
  • Invoice provided
Internet
  • Wifi
  • Internet
Outdoors
  • Outdoor furniture
  • Terrace
Security/Safety
  • Key card access
  • Security alarm
  • 24-hour security
  • Smoke alarms
  • CCTV in common areas
  • Fire extinguishers
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • First aid kits available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Hand sanitizer in guest accommodation and common areas
  • Staff follow all safety protocols as directed by local authorities
  • Process in place to check health of guests
  • Mobile app for room service
  • Contactless check-in/out
  • Cashless payment available
  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are allowed upon request and charges may apply.

Please note there is a height restriction of 5.9 feet in the parking area.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, in the event of an early departure, the property will charge you the full amount for your stay.

Reviews

Value for money:
7.53
Location:
8.92
Staff:
8.66
Facilities:
8.49
Comfort:
8.66
Cleanliness:
8.83
Nada
Nov 6, 2026 08:00:00 AM
Review Score:   9
Canada
Reviewer Type: Couple
Travel Purpose: leisure
Positive: The location is incredible! The staff are very friendly and helpful. The interior is moderate modern. Chairs can be deep upholstery cleaned. This is my second stay and honestly I like the location so much! I appreciate the hanger for clothes and that there is a physical wardrobe.
Negative: House cleaning .. I don’t like that they are not emasculate. They see the trash and don’t remove it . They don’t dust the side table if anything is on it. Old water bottles will sit for the whole stay .. I stayed 7 nights. The corners of the room can be deep cleaned. Not sure why a new hotel has carpet knowing how infested Toronto is with live. I don’t think it’s necessary to have carpeted floors even in the hallways! I also don’t like how the bathroom is not private. For a small room all that goes on in the toilet is outside the room. Perhaps a closed bathroom is more of an option. No mini fridge! They would deliver one if you wanted one but the existing one is non operational. Why is it not replaced with a working version? At one point we asked for an iced latte and the lady who took the order answered let me see if we have anyone to make it? It was 5 pm! We had to wait for a call back to see if we could get a coffee or not. That was a bit agitating.. This is a worldly hotel and the guest should always get 5 star service. .. I mention those pointers as I would like to see your standards go up and would love to stay again at the W Toronto. I’m also surprised that for a guest who stayed for 7 nights breakfast should have been discounted or even offered. This is customer service I’m talking about.
Summary: My stay was all in all lovely . The staff the location the thoughtfulness.. we got a cake on our first night and a nice
See All Reviews

Room Arrangement

Room Info Facilities
Standard King Room with Courtyard View
Room Type: Double
Room Size: 25 m2
1 King bed(s) Bed
Standard King Room with Courtyard View

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Body soap, Conditioner, Bathrobe, Shower, Shampoo, Toilet, Bath or shower, Toilet paper, Hairdryer, Towels, Shower cap

General

Key card access, Iron, Carpeted, Smoke alarm, Air conditioning, Safety deposit box, Tile/marble floor, Heating, Laptop safe, Trash cans

Media & Technology

TV, iPod dock, Cable channels, Flat-screen TV, Telephone, Streaming service (like Netflix)

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sofa

View

View

Bedroom

Wardrobe or closet, Linens, Alarm clock

Kitchen

Coffee machine, Wine glasses

Room amenities

Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow

Exclusive services

Concierge services, Free gym access

Physical distancing

Single-room AC for guest accommodation
Standard Room with Two Queen Beds and Courtyard View
Room Type: Double
Room Size: 25 m2
2 Queen bed(s) Bed
Standard Room with Two Queen Beds and Courtyard View

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Body soap, Conditioner, Bathrobe, Shower, Shampoo, Toilet, Bath or shower, Toilet paper, Hairdryer, Towels, Shower cap

General

Key card access, Iron, Carpeted, Smoke alarm, Air conditioning, Safety deposit box, Tile/marble floor, Heating, Laptop safe, Trash cans

Media & Technology

TV, iPod dock, Cable channels, Flat-screen TV, Telephone, Streaming service (like Netflix)

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sofa

View

View

Bedroom

Wardrobe or closet, Linens, Alarm clock

Kitchen

Coffee machine, Wine glasses

Room amenities

Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow

Exclusive services

Concierge services, Free gym access

Physical distancing

Single-room AC for guest accommodation
Deluxe King Room
Room Type: Double
Room Size: 25 m2
1 King bed(s) Bed
Deluxe King Room

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Body soap, Conditioner, Bathrobe, Shower, Shampoo, Toilet, Bath or shower, Toilet paper, Hairdryer, Towels, Shower cap

General

Key card access, Iron, Carpeted, Smoke alarm, Air conditioning, Safety deposit box, Tile/marble floor, Heating, Laptop safe, Trash cans

Media & Technology

TV, iPod dock, Cable channels, Flat-screen TV, Telephone, Streaming service (like Netflix)

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sofa, Seating area

Bedroom

Wardrobe or closet, Linens, Alarm clock

Kitchen

Coffee machine, Wine glasses

View

City view

Room amenities

Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow

Exclusive services

Concierge services, Free gym access

Physical distancing

Single-room AC for guest accommodation
Superior King Room with City View
Room Type: Double
Room Size: 25 m2
1 King bed(s) Bed
Superior King Room with City View

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Body soap, Conditioner, Bathrobe, Private bathroom, Shower, Shampoo, Toilet, Bath or shower, Toilet paper, Hairdryer, Towels, Shower cap

General

Key card access, Interconnected room(s) available, Iron, Carpeted, Smoke alarm, Air conditioning, Safety deposit box, Tile/marble floor, Heating, Laptop safe, Trash cans

Media & Technology

TV, iPod dock, Cable channels, Flat-screen TV, Telephone, Streaming service (like Netflix)

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sofa, Seating area

Bedroom

Wardrobe or closet, Linens, Alarm clock

Kitchen

Coffee machine, Wine glasses

View

City view

Room amenities

Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow

Exclusive services

Concierge services, Free gym access

Physical distancing

Single-room AC for guest accommodation
Superior Room with Two Queen Beds and City View
Room Type: Double
Room Size: 25 m2
2 Queen bed(s) Bed
Superior Room with Two Queen Beds and City View

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Body soap, Conditioner, Bathrobe, Private bathroom, Shower, Shampoo, Toilet, Bath or shower, Toilet paper, Hairdryer, Towels, Shower cap

General

Key card access, Interconnected room(s) available, Iron, Carpeted, Smoke alarm, Air conditioning, Safety deposit box, Tile/marble floor, Heating, Laptop safe, Trash cans

Media & Technology

TV, iPod dock, Cable channels, Flat-screen TV, Telephone, Streaming service (like Netflix)

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sofa, Seating area

Bedroom

Wardrobe or closet, Linens, Alarm clock

Kitchen

Coffee machine, Wine glasses

View

City view

Room amenities

Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow

Exclusive services

Concierge services, Free gym access

Physical distancing

Single-room AC for guest accommodation
King Studio Suite with Courtyard View
Room Type: Double
Room Size: 45 m2
1 King bed(s) Bed
King Studio Suite with Courtyard View

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Body soap, Conditioner, Bathrobe, Private bathroom, Shower, Shampoo, Toilet, Bath or shower, Toilet paper, Hairdryer, Towels, Slippers, Shower cap

General

Key card access, Iron, Carpeted, Smoke alarm, Air conditioning, Safety deposit box, Tile/marble floor, Heating, Laptop safe, Trash cans

Media & Technology

TV, iPod dock, Cable channels, Flat-screen TV, Telephone, Streaming service (like Netflix)

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Dining area, Sofa, Seating area

View

View

Bedroom

Wardrobe or closet, Linens, Alarm clock, Cribs

Kitchen

Coffee machine, Wine glasses

Room amenities

Clothes rack, Non-feather pillow, Socket near the bed, Feather pillow

Exclusive services

Concierge services, Free gym access

Physical distancing

Single-room AC for guest accommodation
Spectacular Room with Two Queen Beds and Courtyard View
Room Type: Double
Room Size: 25 m2
2 Queen bed(s) Bed
Spectacular Room with Two Queen Beds and Courtyard View

Food & Drink

Minibar, Bottle of water

Bathroom

Body soap, Conditioner, Bathrobe, Shower, Shampoo, Toilet, Bath or shower, Toilet paper, Hairdryer, Towels

General

Key card access, Iron, Carpeted, Smoke alarm, Air conditioning, Safety deposit box, Tile/marble floor, Heating, Laptop safe, Trash cans

Media & Technology

TV, iPod dock, Cable channels, Flat-screen TV, Telephone, Streaming service (like Netflix)

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sofa, Seating area

View

View

Bedroom

Wardrobe or closet, Linens, Alarm clock

Kitchen

Coffee machine, Wine glasses

Room amenities

Clothes rack, Socket near the bed

Exclusive services

Concierge services, Free gym access

Physical distancing

Single-room AC for guest accommodation
Deluxe Queen Room
Room Type: Double
Room Size: 25 m2
2 Queen bed(s) Bed
Deluxe Queen Room

Food & Drink

Minibar, Bottle of water

Bathroom

Body soap, Conditioner, Bathrobe, Shower, Shampoo, Toilet, Bath or shower, Toilet paper, Hairdryer, Towels

General

Key card access, Iron, Carpeted, Smoke alarm, Air conditioning, Safety deposit box, Tile/marble floor, Heating, Laptop safe, Trash cans

Media & Technology

TV, iPod dock, Cable channels, Flat-screen TV, Telephone, Streaming service (like Netflix)

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sofa, Seating area

Bedroom

Wardrobe or closet, Linens, Alarm clock

Kitchen

Coffee machine, Wine glasses

View

City view

Room amenities

Clothes rack, Socket near the bed

Exclusive services

Concierge services, Free gym access

Physical distancing

Single-room AC for guest accommodation
Premier King Room with Terrace and Courtyard View
Room Type: Double
Room Size: 25 m2
1 King bed(s) Bed
Premier King Room with Terrace and Courtyard View

Food & Drink

Minibar, Bottle of water

Bathroom

Body soap, Conditioner, Bathrobe, Shower, Shampoo, Toilet, Bath or shower, Toilet paper, Hairdryer, Towels

General

Key card access, Iron, Carpeted, Smoke alarm, Air conditioning, Safety deposit box, Tile/marble floor, Heating, Laptop safe, Trash cans

Media & Technology

TV, iPod dock, Cable channels, Flat-screen TV, Telephone, Streaming service (like Netflix)

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sofa

Bedroom

Wardrobe or closet, Linens, Alarm clock

Kitchen

Coffee machine, Wine glasses

Outdoors

Terrace

Room amenities

Clothes rack, Socket near the bed

Exclusive services

Concierge services, Free gym access

Physical distancing

Single-room AC for guest accommodation
Premier Room with Two Queen Beds, Terrace and Courtyard View
Room Type: Double
Room Size: 25 m2
2 Queen bed(s) Bed
Premier Room with Two Queen Beds, Terrace and Courtyard View

Food & Drink

Minibar, Bottle of water

Bathroom

Body soap, Conditioner, Bathrobe, Shower, Shampoo, Toilet, Bath or shower, Toilet paper, Hairdryer, Towels

General

Key card access, Iron, Carpeted, Smoke alarm, Air conditioning, Safety deposit box, Tile/marble floor, Heating, Laptop safe, Trash cans

Media & Technology

TV, iPod dock, Cable channels, Flat-screen TV, Telephone, Streaming service (like Netflix)

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sofa

Bedroom

Wardrobe or closet, Linens, Alarm clock

Kitchen

Coffee machine, Wine glasses

Outdoors

Terrace

Room amenities

Clothes rack, Socket near the bed

Exclusive services

Concierge services, Free gym access

Physical distancing

Single-room AC for guest accommodation
One-Bedroom Urban King Suite
Room Type: Suite
Room Size: 55 m2
1 King bed(s) Bed
One-Bedroom Urban King Suite

Food & Drink

Minibar, Bottle of water

Bathroom

Body soap, Conditioner, Bathrobe, Shower, Shampoo, Toilet, Bath or shower, Toilet paper, Hairdryer, Towels

General

Key card access, Iron, Carpeted, Smoke alarm, Air conditioning, Safety deposit box, Tile/marble floor, Heating, Laptop safe, Trash cans

Media & Technology

TV, iPod dock, Cable channels, Flat-screen TV, Telephone, Streaming service (like Netflix)

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sofa, Seating area

Bedroom

Wardrobe or closet, Linens, Alarm clock

Kitchen

Dining table, Coffee machine, Wine glasses

Room amenities

Clothes rack, Socket near the bed

Exclusive services

Concierge services, Free gym access

Physical distancing

Single-room AC for guest accommodation
One-Bedroom Urban Suite with Two Queen Beds
Room Type: Suite
Room Size: 55 m2
1 King bed(s) Bed
One-Bedroom Urban Suite with Two Queen Beds

Food & Drink

Minibar, Bottle of water

Bathroom

Body soap, Conditioner, Bathrobe, Shower, Shampoo, Toilet, Bath or shower, Toilet paper, Hairdryer, Towels

General

Key card access, Iron, Carpeted, Smoke alarm, Air conditioning, Safety deposit box, Tile/marble floor, Heating, Laptop safe, Trash cans

Media & Technology

TV, iPod dock, Cable channels, Flat-screen TV, Telephone, Streaming service (like Netflix)

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sofa, Seating area

Bedroom

Wardrobe or closet, Linens, Alarm clock

Kitchen

Dining table, Coffee machine, Wine glasses

Room amenities

Clothes rack, Socket near the bed

Exclusive services

Concierge services, Free gym access

Physical distancing

Single-room AC for guest accommodation
Penthouse King Suite
Room Type: Suite
Room Size: 101 m2
1 King bed(s) Bed
Penthouse King Suite

Food & Drink

Minibar, Bottle of water

Bathroom

Body soap, Conditioner, Bathrobe, Private bathroom, Shower, Shampoo, Toilet, Bath or shower, Toilet paper, Hairdryer, Towels

General

Key card access, Iron, Carpeted, Smoke alarm, Air conditioning, Safety deposit box, Tile/marble floor, Heating, Laptop safe, Trash cans

Media & Technology

TV, iPod dock, Cable channels, Flat-screen TV, Telephone, Streaming service (like Netflix)

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Dining table, Coffee machine, Kitchenette, Wine glasses

Living Area

Sofa, Desk, Seating area

Bedroom

Wardrobe or closet, Linens, Alarm clock

View

City view

Room amenities

Clothes rack, Socket near the bed

Exclusive services

Concierge services, Free gym access

Physical distancing

Single-room AC for guest accommodation
One-Bedroom Bi-Level Penthouse King Suite with City View
Room Type: Suite
Room Size: 164 m2
1 King bed(s) Bed
One-Bedroom Bi-Level Penthouse King Suite with City View

Food & Drink

Minibar, Bottle of water

Bathroom

Body soap, Conditioner, Bathrobe, Private bathroom, Shower, Shampoo, Toilet, Bath or shower, Bath, Toilet paper, Hairdryer, Towels, Slippers

General

Key card access, Interconnected room(s) available, Iron, Carpeted, Smoke alarm, Air conditioning, Safety deposit box, Tile/marble floor, Heating, Laptop safe, Trash cans

Media & Technology

TV, iPod dock, Cable channels, Flat-screen TV, Telephone, Streaming service (like Netflix)

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Dining table, Coffee machine, Kitchenette, Wine glasses

Living Area

Sofa, Desk, Seating area

Bedroom

Wardrobe or closet, Linens, Alarm clock

View

City view

Room amenities

Clothes rack, Socket near the bed

Exclusive services

Concierge services, Free gym access

Physical distancing

Single-room AC for guest accommodation
Large King Studio Suite with City View
Room Type: Suite
Room Size: 45 m2
1 King bed(s) Bed
Large King Studio Suite with City View

Food & Drink

Minibar, Bottle of water

Bathroom

Bathrobe, Shower, Toilet, Bath or shower, Toilet paper, Hairdryer, Towels

General

Key card access, Iron, Carpeted, Smoke alarm, Air conditioning, Safety deposit box, Tile/marble floor, Heating, Laptop safe, Trash cans

Media & Technology

TV, iPod dock, Cable channels, Flat-screen TV, Telephone, Streaming service (like Netflix)

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sofa, Seating area

Bedroom

Wardrobe or closet, Linens, Alarm clock

Kitchen

Coffee machine, Wine glasses

View

City view

Room amenities

Clothes rack, Socket near the bed

Exclusive services

Concierge services, Free gym access

Physical distancing

Single-room AC for guest accommodation

FAQ's

Is this property pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at property?

Check-in time for W Toronto starts counting from 4:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the property have a swimming pool?

No, this W Toronto does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the W Toronto starts from $291 per night with includes Designated Smoking Area, Business Services, Sports/Activities, Restaurant, Bar, Laundry, Accessibility, Guest Services, Pet Friendly, Balcony/Terrace, Transportation/Shuttle, Wellness Facilities, Child Friendly, Heating, Internet, Air Conditioner, Parking, Wheelchair Accessible, Security/Safety, EV Charge Station, Entertainment, Breakfast with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the W Toronto is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the W Toronto indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.